Member Customer Service


Monday-Saturday 7:30am-11:00pm,
Sunday 11:00am–8:00pm EST

GVS members have access to live U.S.-based customer service representatives 7 days a week. We provide some of the longest customer service hours in the industry with more than 102 hours of live representation 362 days of the year. Additionally, the IVR system is available Monday through Sunday with automated features nearly 24 hours a day. Translation in more than 150 languages is also available.

Representatives are not available Easter Sunday, Thanksgiving or Christmas Day.

Sales & Account Management


Craig Allebach
Vice President of Sales & Account Management

Group Vision Service
6700 Alexander Bell Drive, Suite 200
Columbia, MD 21046
(240) 453-2000